Workday Adoption Project Update Volume 2

Hello NEIU Colleagues,

This week’s Workday Adoption Project communication is focused on the role of the leadership in our ongoing improvement efforts and two requests of our community members.

Academic Affairs, Human Resources, and UTS are collaborating to ensure the Workday system, security, and business processes support our hiring, payroll, and travel expense needs. Specifically, Academic Affairs, HR, and UTS are meeting regularly to discuss pending action items and outstanding issues. The leaders are also working with their respective teams to provide targeted updates and collect feedback. The strong partnership between these leaders and areas provides a solid foundation for our success moving forward.


The University continues to progress in addressing the challenges faced with implementing the Workday system. Provided below are examples of the positive changes made as a result of the feedback provided by the campus community during the Solution Sessions:

  • A cross-functional working group has been activated.

  • Two additional staff have been assigned to address concerns.

  • The Help Desk ticketing response time has improved, with zero tickets over seven days old.

  • Approval routes have been changed upon request, and

  • Two integration developers have been hired full-time.


We are asking all employees to update their personal information in Workday. Please login to Workday today and follow these instructions to update your personal information:

  • Click on the cloud icon in the right-hand corner of the screen

  • Click on View Profile

  • Click on Actions beneath your name and title

  • Scroll to Personal Data in the menu

  • Select Change Contact Information

  • Ensure your home address, phone number, and personal email address is correct

  • To update your information, click on the Edit button

  • Select Submit when you are finished


As part of our ongoing efforts to improve the accuracy of the organizational charts in Workday, we need the help of all managers. Please review your organizational chart in Workday today. There are two significant scenarios to consider:

  1. You see an employee who is NOT an active employee (e.g., they have retired, resigned, have no active contract, etc.). If this is the case,  please take action and follow the steps to terminate them so that they will not continue to be paid or log hours.

  2. You see a name of someone that does not report to you. Send your request to move this person to and include the full name of the person who needs to be moved, the full name of the new supervisor (if known), and the effective date of the change.



Training Aids, Videos, and Documentation are available on the Workday@NEIU Website


Submit a helpdesk ticket to, and a team member will follow up with you within two business days.