Welcome to the Workday Financial Support page!
About Workday Financial Support
As the July 1 go-live date approaches, the project team remains committed to supporting the Workday community throughout the transition and beyond. Employees will continue to have access to support resources, including Area Experts, reference materials, refresher Workday Financial training, and real time assistance in the form of Office Hours to help reinforce learning and answer questions as they begin using Workday in their daily work. Our goal is to ensure every employee feels confident, supported, and prepared for success after go live.
Need Help with the Workday Financial System? Contact IT Service Desk
Are you experiencing any of the following issues with the Workday Financial System?
- Cannot log into Workday
- Cannot access the Workday Financial functionality
- Your security profile is setup incorrectly
- Your supervisor's name is not set up correctly in Workday
- Your primary Cost Center assignments are reflected incorrectly
You have the following support options:
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Call NEIU UTS IT Service Desk: (773) 442-4357
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Email: IT-Servicedesk@neiu.edu
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Create a support request on NEIUportal
Need Help with Your Training? Ask an Area Expert
An Area Expert can provide the following support:
- Explain the Workday Financial Training Program (e.g., program timeline, available training options, availability of the training)
- Explain a business process as part of Workday Financial training
- Facilitate a training session
- Answer a question about the Workday Financial functionality or system feature
- Refer employees to the reference and training materials webpage
Contact an Area Expert in your department. Email the project team at workday-finance@neiu.edu
Opting In and Out of the Workday Financial Training
Workday Financial training will be assigned based on our assessment of employee duties. If, after the training date, you have not been assigned training and believe your duties require it, please fill out the I Need Workday Training form below and your request will be reviewed.
If you have been assigned training for a Workday role you don't need, please fill out the form below to request your name to be taken off Workday training. The project team will review your request and take you off the training list. Please note that if you don't complete this form and simply skip your assigned training, you will continue receiving periodic reminders. To avoid this, please notify us as soon as possible so we can remove you from our training list.
Training Issue and Demand Tracking
Use the Training Issue and Demand Tacking form to document your training-related questions an requests for additional training materials. The change team will use this information for employee support and training development purposes.
Training Issue and Demand Tracking Form
Have a Question About New Business Processes? Attend Office Hours With a Subject Matter Expert (SME)
Need assistance with a new business process? Join Office Hours with a SME, get answers to your process-related questions, and receive guidance and support.
Office Hours schedule will be shared soon.